Make sure that you are connected to our preferred operators when overseas. You can do this by putting your handset on auto network select. This will make the device choose the preferred operator. If you are still unable to get a signal, you can try set your device to manual network select, then choose our roaming provider in the country you're in and try again. Check your manufacturer's operation manual on how to perform this function on your device. If you're still unable to connect to our provider, you can try the following to "re-set" your SIM as follows:.
It also needs to be done whilst you are in the country where you're having difficulty and time differences make this challenging. If the number is correct but you are still unable to send an SMS while roaming, you need to check your phone settings. You'll need to go to the messages settings in your phone please refer to your manufacturers handset guide to check how to do this.
Navigate to the settings screen, you will need to find where you can change the SMSC it may be called "message centre" or similar. If your SIM is properly inserted into your phone, you have mobile signal on your phone, your service is active and has credit, we suggest you power your phone off and on again.
By default, if your handset allows you to use data in Australia, it should be working in the country you are in, provided we allow roaming in that country. If it is turned on but you are still having issues, check your settings:. You may have been using it more than usual or you may have been in an area with poor reception your phone works harder to try and find a signal and this can use up more battery than usual.
If you are having an issue with a handset that you bought in an ALDI store prior to 22 August , please get in touch with Tempo on and they will be able to assist.
If you have previously purchased a handset from another service provider, please ensure that it is unlocked and is compatible with ALDImobile. Our network provides coverage to The best way for us to help you is to log in to your account and create an eSupport ticket.
Click here to send us an email. If you need the assistance of the National Relay Service, here are their main contact numbers:. Data Plans Your unused data will keep rolling over until you reach any limit applicable to the plan. Family Plan All your unused Family Plan data will rollover if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan.
If you change to a Mobile Plan or a Data Plan your unused data will not rollover. The list shows the countries where you can use your included minutes to call landlines. If you wish to call mobile numbers in these locations you will need to have PAYG credit.
You can purchase a Data Top Up at any time as long as the maximum additional data at any one time does not exceed 40GB above your included data allowance. Any Data Top Up you purchase will expire at the same time as your Mobile Plan, regardless of when you purchased it so please refer to the information displayed when you select the Data Top Up for purchase as this will tell you how long you have left to use your Data Top Up.
Unused Data Top Up may qualify for rollover. Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB. Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 5c per MB. You can choose from 3 Data Top Ups:. You can purchase a Super Pack Data Top Up at any time you like as long as your total data balance at any time does not exceed GB above your pack's included data allowance.
Any Data Top Up you purchase will expire at the same time as your Super Pack, regardless of when you purchase it so please refer to the information displayed when you select the Top Up for purchase as this will tell you how long you have left to use your Data Top Up.
Remember, that the data you add to your Family Plan by purchasing a Data Top Up will be shared across all of the services on the Family Plan subject to any limits the Owner may have set. Outdated Browser Whoa! That's some really old software you're using Your browser isn't capable of running all of this! Share a Plan with the Fam. Getting started and setting up your device. See FAQs. Using and managing your service.
Technical troubleshooting. How long does it take? Things to remember: Make a note of any important messages or voicemails on your old phone before the day of the transfer or save them using the backup functions available on your website. If you're on a post-paid plan, you need to check with your existing provider if exit or termination fees apply when porting out. You will not be able to port your number if it's been disconnected. Make sure you tell your current provider NOT to disconnect the number before or while porting.
You'll need to be able to receive a SMS code to the number transferring. We cannot guarantee when your port will, or will not, take place. How long will it take to activate my new service? My activation order has been flagged suspended for identity check The Telecommunications Service Provider — Identity Checks for Prepaid Mobile Carriage Services Determination is a regulation that requires ALDImobile to perform an identity check to verify all customers prior to the activation of their service.
Why is my SIM card delayed? Can I transfer my number onto an active service? Do I have to have my identity verified again if I'm already a customer? Can I transfer my number if I'm still within a contract period? What happens if I don't provide my credit debit card details for the identity check? I have received my new SIM card, what do I do now? I just ported my existing service number, how long will it take to complete?
Porting hours are: Monday-Friday: Saturday: Sunday: Closed If you submit a request to port your number outside of the hours list above, we will attempt to process the porting of your number to ALDImobile, however, we cannot guarantee that it will be processed by your carrier until the next business day. Are there any charges for transfering my number to ALDImobile? Can I choose my number when activating a new service? We're here to protect your mobile service. To protect you, we've implemented a process to verify number ownership prior to the transfer.
How do I transfer numbers from other Telcos to my Family Plan? If your store has run out of the pack, you can try to go to another store. What happens when I use all my data? Do I get charged for excess data? When you run out of of credit, you'll need to recharge to access calls, data and SMS. Will I be charged for diversions to voicemail when I'm overseas? We check the following when porting: Mobile number Date of birth If on post-paid, the account number We recommend you check the details with your current provider and verify that your number is still connected and active as we cannot port a disconnected number.
Once you've done this, you'll need to start your activation over again. How do I set up a Family Plan? My service has taken longer than 24 hours to transfer Typical mobile porting usually completes in under 3 hours, but can take up to 2 days to complete not including Sundays. How do I invite someone with another provider to my Family Plan? First of all, they will need to transfer their service to ALDImobile in their own name.
Upon acceptance, an automatic change of Ownership will occur, transferring the service into the Owner's name. Can I have a Family Plan set up across multiple accounts? How do I activate a Family Plan?
What Government document do you need to activate my service? If you are not an Australian resident, you can provide your passport information instead. How do I add services to my Family Plan that are on different accounts? Why can't I recharge with a Mobile Plan?
Whose name is a Family Plan account set up in? What do I do with an invitation to join a Family Plan? Do I have to add multiple services to my Family Plan? Can I remove a User from the Family Plan? Yes you can if you are the Owner. You will see the Users service number, and a button that says 'Remove User', click this and the User will be removed from the Family Plan.
The service will remain on the account under the Owners name and can then be recharged with a Plan, it can also be re-added to the Family Plan. How do I get a refund on my Plan? My auto recharge failed, what do I do?
How does Auto recharge work? In these circumstances, all charges are valid and we will not refund the credit you have used. There are two ways you can recharge via SMS: Using a recharge voucher purchased in store Using payment details stored on your account see below SMS Recharge using voucher purchased in store From your handset, SMS the word code followed by a space and then the voucher number to Example: "code " We'll send you an SMS when this has been added to your service.
How do I setup auto recharge on my service? Why can't I recharge using a credit card or PayPal? This may include accumulated rollover data. How do I recharge with a Voucher Code? Can I add more data if I run out before my plan expires?
Data Plans You can add another Data Plan at any time. How can I add another 1 Year Super Pack? Am I eligible to purchase an old, discontinued plan? You can only purchase one of our discontinued plans if it was your last recharge. I've used all my Super Pack data, can I add more? Existing Super Pack customers can recharge with this pack at any time. How do I recharge my Family Plan? How do I check my transaction history?
Can one of my Family Plan users recharge the Family Plan? What do I do if I can't read the voucher number on my recharge voucher? I've used all my Family Plan data, can I add more? If you want to recharge a User service with something other than PAYG credit, follow these steps: First of all you need to remove the User service from the Family Plan ; simply head to your Family Plan dashboard and you'll see a button that says "Remove User".
Once you select to remove the User from the Family Plan, the service should update in approximately 5 minutes but can sometimes take longer. Once you have removed the User service, you can recharge with another plan. You cannot have a Mobile Plan and a Data Plan added to your service at the same time. How many times can I add additional data Data Top Up to my service? Super Pack You can add up to GB above the included data allowance at any one time. When can I buy a Data Top Up?
You cannot purchase a Data Top Up over the phone on our automated phone recharge service. How many times can I recharge with a Data Plan? How can I add my PayPal account? Once verified, you'll be returned to your ALDImobile account. How does data rollover work for Mobile Plans? How do I check my balance or expiry date?
How do I turn on International Roaming? How do I turn off Voicemail? What is your network coverage and speed? How is my data usage calculated? The table below shows you how different call charges are billed and deducted from your credit. Why has my service expired? Service expired 90 days and less than days You can't make or receive calls and SMS at this stage, but you can still add PAYG or a plan to reactivate your base plan and service. Service expired between days and less than days You still can't make or receive calls and SMS and if you want to continue to use ALDImobile, you will need to purchase a new SIM card and take the following action, depending on what you'd like to do.
If you want to obtain a new number, you can activate the SIM and request a new number online. If you want to retain the existing, expired number, call us once you have purchased the SIM card and we'll take care of the reactivation for you.
Do not activate the SIM card online. If your service expired or more days Due to the lengthy period of time the service has been inactive, the number will have been returned to the original 'owning' Telco and we will not be able to recover it.
How do I change the owner of my account? Is there a charge for call forwarding? What do I do if my mobile is lost or stolen? Block the handset to prevent it from being used with any SIM card. Can I divert my service to an international number? How much will I be charged for iMessage and data use? You'll incur a data charge each time you send an iMessage. You'll also be charged for an SMS if the recipient is unable to receive iMessages.
If I terminate or transfer my service to another provider, will my voicemail messages be kept? How do I turn off SMS notifications in my voicemail? You can do this by dialling and then follow the prompts: Go to the main menu Select "Voicemail settings" option 3 Select " Change notification settings" option 3 Select " SMS notification disable" option 1 You will get a message saying voicemail notification has been turned off.
Can I change my mobile number after activation? How can I check my data usage? How does data rollover work for the Family Plan? Can I use iPhone visual voicemail? We do not currently support the iPhone visual voicemail function. What is the SMS message to in my usage? This service is free. How do I access Voicemail while I am roaming overseas?
You can see your balance my logging into the website, or by using our Mobile app. Can I use my 1 Year Super Pack overseas? How long are my voicemail messages stored for? Played messages - 7 days from when it was listened to. Unplayed messages - 14 days then automatically deleted. Can I send a picture message MMS from my phone? How does data rollover work for Super Packs? Can I access 4G when I'm roaming overseas?
Voice calls will not be possible in 4G only areas. How do I change my voicemail PIN? Can I use my Apple or Samsung Watch?
No, you are not charged for receiving a message. How does data rollover work for Data Plans? Why has my data use increased with my new smartphone? Upgrading to a Smartphone When you upgrade to a new Smartphone, you may find that it uses more data which will use up your credit faster. Control your data usage Things such as weather and news apps can cause your phone to check regularly for updates, which can use your credit up quickly. More information You can read some more information about controlling your data use here: How much data do I need?
Using up your credit too quickly? Turning off location data services. COVID customer support impact Due to containment measures announced by the Philippines Government, most of our staff in Manila are unable to get to work. What happens when my 1 Year Super Pack expires? How do data limits work on Family Plan? Once a limit is set it will remain in place through each recharge unless removed or changed. It is important to remember a limit does not guarantee the User that data or give them priority.
How do I stop my phone from being used by someone else? What is the maximum length of time for a voicemail message? A voicemail message can be up to 60 seconds in duration. How many voicemail messages can I save? Your voicemail can hold a maximum of 40 messages, each up to one minute in length.
Am I charged to receive a MMS while roaming overseas? Yes, you will be charged data roaming charges to receive both standard and video MMS.
How much data do I need? These are based on typical file sizes and your usage may vary: Activity Approximate Data Consumption Send or receive emails 0. How can I use my 1 Year Super Pack data?
In this scenario, you may need to purchase more data. What is the SMSC? You will need PAYG credit to access these services. Owners and Users can also check their balance by sending 'balance' to What is eSupport and how do I use it? The best way to contact us is by creating an eSupport ticket. I'm receiving unwanted marketing and spam calls or SMS messages, what do I do?
To send iMessages, you need a data plan, or you can send them over WiFi. Sending pictures or videos over iMessage can use a lot of data very quickly. This app is capable of sending both iMessage and SMS messages. If you are using an iPhone and you send a message to a friend on Android, it will be sent as a SMS message and will be green.
This is true if just one person in a group message is on Android too. If there is no available data network, messages to other iPhones will also be sent as SMS text messages, and you will be charged by your carrier, unless you have a message plan. With iMessage, you can share your location, send walkie-talkie style voice messages, get confirmation your message has been delivered, get read receipts, and see whether someone is replying to your message in real time those animated little grey dots that show up underneath your message.
More recent innovations in iMessage include being able to send stickers, animated GIFs, share music, and even send money using Apple Pay. Plus, if you have more than one Apple device, you can get your messages on your iMac, iPad, and Apple Watch. No emergency calls with Skype Skype is not a replacement for your telephone and can't be used for emergency calling.
Host a meeting. Please check Skype Status for details. How much does it cost to send SMS messages? To check the SMS message rates to any destination: Go to our rates page and type the country you want to text into the search box.
To view rates in a different currency, just select it from the currency drop-down. To see how much cellular data that you've used, go to Settings, then tap Cellular or Mobile Data. To see how much cellular data an app is using, scroll down to find the app. If you don't want an app to use cellular data, you can turn it off for that app. When cellular data is off, apps use Wi-Fi for data.
Then scroll to the bottom of the screen and tap System Services. Cellular data can't be turned on or off for individual System Services. Depending on your carrier, you may see overall cellular data usage displayed on this screen. Since, the mobile data service cost vary across providers, you can use the guidelines mentioned above to get an idea about how much will it cost to send an iMessage. To answer your question as best as possible, lets look at the major points of where the data fluctuates.
You didn't say if you had an SMS Texting plan with your carrier either, so if you do, just use that. So the answer to how much it will cost you is not available from the AskDifferent community without knowing how much you'll be using it and what for. Sign up to join this community.
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