But, problems occur when you have to explain the benefits of implementing something intangible, like ISO , which deals with organization, processes, improvement, roles and responsibilities … etc.
Implementation of ISO encompasses the business of the company, as well as operation of the services , which implies many options. We could argue about every single process and what ISO brings, but that would lead to endless discussion. In that case, the benefits of the ISO implementation are:.
So, as you can see, the advantages of the ISO implementation relate to both the business and operational ends. Your management is aware that excellence in delivery of services operational domain enables business excellence. Business excellence means satisfied customers, as well as increased revenue and market share. Your own employees will like to work in an environment that is organized and monitored, in which they know what their job is and the inputs and outputs, duplication of activities is almost zero, suppliers are under control, etc.
That means greater stability of your IT service management team and cost optimization. Dr Suzanne Van Hove, who was involved in the development of the guide, said it is intended for those less familiar with the standard and who would benefit from clear information in non-technical language. It is descriptive and inclusive, as it takes into account the specific needs of an organization and allows them to adapt it how they see fit.
Want to get the inside scoop on standards, or find out more about what we do? ISO certification enforces a measurable level of effectiveness and a culture of continual improvement in your organisation. It does this by enabling service providers to monitor, measure and review their service management processes and services. Check: Monitor measure and review the achievement of the service management objectives Periodically review the management plan Determine whether the SMS is compliant with ISO Create an audit programme.
Act: Identify actions for continuous improvement and increasing the effectiveness of the SMS Publish a policy which contains a clear definition of roles and responsibilities for the improvement of service activities Create a service improvement plan Eliminate non-conformities.
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